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Shaping an Environment of Wellbeing, Belonging and Retention

Design Thinking Session

Leaders must stop ruling by standards that don’t account for what matters to their employees. They must start allowing their employees to influence more based on their own realities and values as individuals.

Since 2019 GLLG has produced, hosted and designed the content strategy for seven Leadership in the Age of Personalization (LAOP) thought leadership summits featuring executives across corporate sectors, healthcare and higher education. GLLG CEO, Glenn Llopis has prepared over 450 speakers, moderated over 100 panel discussions, and led an executive consortium to deeply examine the key takeaways, strategic insights, and trends from each summit. The conclusion is clear:

Employees Expect More Options from Their Employer

It’s no longer about the business defining the individual (i.e., standardization), it’s about the individual defining the process towards a shared mission with their employer (i.e. personalization).

Some of the most frequently shared sentiments from summit speakers included:

“We tell people what to do, rather than ask people what they think. We miss the opportunity to listen and continuously improve.”

“We are overly silo’d and assign boxes and categories to everything. This model doesn’t work anymore yet we are afraid to stop depersonalizing our employees.”

“We think too much about the ‘what’ and the ‘why’ and as a result, we play not to lose, rather than play to win because we can’t escape our traditional ways of leading. We don’t know the ‘how.’”

“Highly standardized mentalities shape our short-term, efficiency-driven, ‘cost-center’ ways of thinking about our employees. Our people are tired of feeling like widgets and are suppressed because their opinions are not welcomed.”

“We oftentimes say, ‘that’s the way we’ve always done things,’ and ‘we need to think differently.’ And since we are hard-wired to think in a standardized way, we continue to create our barriers because we don’t know how to do things any other way.”

“We think too much about the ‘what’ and the ‘why’ and as a result, we play not to lose, rather than play to win because we can’t escape our traditional ways of leading. We don’t know the ‘how.’”

3D location pin featuring the Puerto Rico flag

The Individual Revolution

Welcome to the Age of Personalization

Nik Modi, Wall Street Analyst at RBC Capital Markets states, “organizations are not keeping up with major changes in themarketplace that affects an organization’s ability to attract or retain their employees.” Those changes are not small: in fact, RBC Capital Markets issued a report declaring an ‘individual revolution’ — saying that the balance of power across all industries is shifting away from traditional institutions into the hands of individuals. The report states: ‘This will create a new world order in every aspect of the global economy and will likely be the single biggest disruptive force to existing centers of power.’

Reinvent Leadership With Personalization

Shaping an Environment of Wellbeing, Belonging and Retention

“Cultivating a workplace where acceptance thrives, and employees feel empowered to bring their whole selves and life experiences, unleashes our employees best ideas at work.”

Santi Strasser, Co-Founder of Carbe Diem at General Mills

Santi Strasser

Co-Founder of
Carbe Diem at General Mills

“In the age of personalization, one size - fits one! Leaders and organizations that do what’s right for their employees (that are all distinctly different from each other), will create a significant competition edge during times of volatility.”

Marcia Messer, Chief Operating Officer of WellSpan York Hospital

Marcia Messer

Chief Operating Officer,
WellSpan York Hospital

“Reinventing how we design our workplace cultures to find harmony between standardized and personalized ways of thinking means something different across different teams, departments and functions. Knowing how to create this level of synergistic thinking with your employees, teams and department is a game changer.”

Dr. Michael Oshiki, President of Riverside Regional Medical Center

Mike Oshiki, MD

President, Riverside Regional
Medical Center and Acute Care Division

“When you know each team member’s strengths this allows the team to really bond at a more intimate level that changes how we think and allow us to grow together as a team and become highly adaptable during unforeseen circumstances.”

Jessica Hanley, Operations Business Manager at General Mills

Jessica Hanley

Operations Business Manager
at General Mills

“Understanding how to shape a work environment that embraces diversity of thought taught us how to reinvent and pivot away from longstanding behavioral and cultural norms that were preventing us from maximizing our capabilities. Personalization is a significant unlock that I couldn’t have believed was possible until experiencing it with the entire supply chain department.”

Troy Charlton, Lead Director Supply ChainOperations and Inventory Management, CVS Health

Troy Charlton

Lead Director Supply Chain
Operations and
Inventory Management, CVS Health

“Learning how to be vulnerable with myself and my team challenged me to reflect on so many unconscious biases I didn’t realize I have in my ways of working. This experience taught me how to shift my mindset that was previously holding me back and causing so much of my anxieties. My wellbeing is stronger than ever and my team has built a power foundation of trust and common purpose.”

Carrie Nelson, Research and Development Scientist at General Mills

Carrie Nelson

Research and
Development Scientist
at General Mills

“Building a transformative work environment that fosters belonging enhanced our team-building skills and overall wellbeing. The team is more empowered, with a stronger sense of support with each. Personalization is the way forward to sustaining personal growth with a profound impact.”

Robert C. Wolcott, Adjunct Professor Booth School of Business, University of Chicago &  Kellogg School of Management, Northwestern University Co-author, PROXIMITY

Tracy Alexandra Bjelland

Senior Brand Manager
at Target Corporation
Training session led by Glenn Llopis at the University of Phoenix during the Leadership in the Age of Personalization (LAOP) Summit.

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Benefits, Pricing and Registration Details

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Headshot photo of Glenn Llopis, author, speaker, and leadership expert.

Facilitated by best-selling author, Forbes leadership strategy contributor and former C-suite executive, Glenn Llopis, this immersive and personalized two-day learning experience is for leaders and managers who desire the skills, have the will to shift their mindset, and are ready to break free from the inertia that keeps pulling us away from what we aim to achieve.

How to Solve?

GLLG’s proprietary Leadership in the Age of Personalization Methodology — rooted in Glenn Llopis’ insights from his five published books (Earning Serendipity, The Innovation Mentality, Leadership in the Age of Personalization, Unleashing Individuality, and Make Reinvention Your Superpower), guides participants through a deeply personalized learning experience.

LAOP Methodology logo, representing the Leadership in the Age of Personalization framework

Methodology

Graphic representing the LAOP Methodology, known as the 5-5-4-6-4 framework for Leadership in the Age of Personalization

GLLG’s approach is not to push content for participants to memorize; it’s to pull content out of participants so they can sustain the learnings, apply them daily, and influence change across the enterprise.

Design Thinking Journey and Experience

1. Complete Assessments and Exercises:

Participants begin by engaging in a series of assessments and exercises designed to uncover individual strengths, capacities, and potential areas for growth. This foundational step is crucial for tailoring the learning experience to each participant's unique needs.

2. 1:1 Personalized Coaching Call:

Following the assessments, participants engage in a personalized coaching call with Glenn Llopis. During this session, Glenn reviews the assessment results, helping participants gain insights into their personal and professional development areas. This step initiates the customization of the learning journey.

3. Design Developmental Opportunities:

Leveraging insights from the coaching sessions, Glenn crafts developmental opportunities that cater to both the group dynamics and individual needs. This dual approach ensures a comprehensive learning experience that addresses collective and personal growth.

4. Create an Environment for Diversity of Thought and Trust:

Glenn fosters an environment where participants feel empowered to express diverse perspectives. By asking pertinent questions and engaging participants at the right moments, he builds a foundation of trust that encourages open dialogue and collaboration.

5. Deep Connection with Content and Peers:

As the program progresses, participants form deeper connections not only with the methodology but also with each other. This camaraderie enhances the learning experience, as participants begin to support and motivate one another.

6. Incorporate Learnings into Facilitation:

Throughout the program, Glenn tailors his facilitation approach by incorporating insights from assessments, exercises, and participants' engagement with the methodology. This ensures that the learning experience remains relevant and impactful for each participant.

7. Participant Ownership and Enhancement:

Participants are encouraged to take ownership of their learning environment, fostering belonging that unleashes individuality with a mindset that propels endless possibilities. This collaborative experience shows the group how to create a work environment that respects unique individual needs.

8. Leadership Identity:

Building on the previous steps, participants engage with scenario-based design-thinking exercises, learning how to self-direct their “reinvention readiness” journey. This experience teaches them how to utilize their leadership “superpower” that has been identified during the program to apply in their day-to-day roles & responsibilities with their teams and across the enterprise.

9. Post-Program 1:1 Coaching

Post-program personalized coaching call with Glenn guides each participant to complete their own personalized playbook. This playbook is a self-directed accountability tool to ensure participants continue to not only apply the methodology in their day-to-day, but also remain disciplined to practice the reinvention cycle of Learn. Unlearn. Relearn. Repeat.

Outcomes

The approach for teaching how to foster a work environment of wellbeing and belonging to drive retention - is tailored to each participant. As a result, the group can share diverse strategies to cultivate such an environment, encouraging each participant to broaden their own perspectives. The outcome: participants learn multiple ways to:

From Volume to Value

Foster environments that allow employees to align their unique talents with the institution’s growth strategies – driving wellbeing and belonging while elevating the organization’s ability to innovate and adapt.

Healthcare C-Suite Roundtables

Empower individuals to embrace reinvention by unlocking their potential while ensuring they are engaged, agile, and ready for the future to accelerate the organization’s growth outcomes.

With both the work environment and unique individual needs in mind at the macro level, the two-day learning experience will help participants solve three time-sensitive opportunities:

Virtual Format

Deconstruct outdated leadership models

and reconstruct new approaches. This will ensure that Puerto Rico’s leaders and organizations remain relevant, resilient and agile in the face of uncertainty.
Network

Align business growth strategies with the true talents of the workforce

This will ensure Puerto Rico’s leaders are proactive in utilizing their employees’ distinct capabilities while further elevating their potential.

Engaged Audience

Design workplace cultures of wellbeing

that create harmony between the work environment and unique employees’ needs. This will accelerate innovation and increase retention and attract top talent.

At the micro-level, participants will leave the learning experience with a personalized playbook to share with their colleagues and teams to further scale and position the organization to gain a unique competitive edge that can address a wide array of critical core competencies.

Download Curriculum, Benefits and Pricing

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Program Registration Includes

Executive coaching session with Glenn before the program to discuss pre-work assessment results and after the program to define your personalized playbook

2-day highly personalized,interactive, immersive and transformative learning journey with digitalworkbook

Post-program personalized data analytics report for each participant

Networking at the participant reception

Complimentary signed copy of Glenn’s new book, Make Reinvention Your Superpower

“Stay Connected” Forum: two virtual SME roundtables in September and November 2025, facilitated by Glenn and special guests

12-month online access to entire GLLG Academy Curriculum for pre-and-post program continuous learning

12-month online access to all (7) Leadership in the Age of Personalization Summits

Register Now and Make Reinvention Your Superpower

Training session led by Glenn Llopis at the University of Phoenix during the Leadership in the Age of Personalization (LAOP) Summit

Register Now

Download Program Curriculum, Benefits and Pricing

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Please contact Sandy Sickler, GLLG Director of Client Relations at 949-842-6204 or via email at sandy@glennllopisgroup.com to register, discuss group rates and sponsorship opportunities.

When you reinvent with personalization, you will see things that others don’t, do what others won’t and keep pushing when prudence says quit.

FAQS

Who is Glenn Llopis?

Glenn Llopis (pronounced YO-pēs) is a Cuban American executive, entrepreneur, senior advisor, and speaker to Fortune 500 companies, healthcare and beyond. He is the bestselling author of the books Earning Serendipity, The Innovation Mentality, Leadership in the Age of Personalization, and Unleashing Individuality. In November 2024, Glenn will launch his forthcoming book titled, Make Reinvention Your Superpower. He has been a leadership strategy contributor to Forbes.com 15 years, and also contributes to the Harvard Business Review and Entrepreneur magazine. Glenn was recognized as a top 100 leadership speaker and business thinker by Inc. magazine. He is a faculty member at the American College of Healthcare Executives (ACHE).

After a successful career as a corporate executive with notable entrepreneurial ventures, Glenn launched GLLG in 2007 to develop high performance leaders, teams, and cultures focused on inclusion and the power of individuality. He is the founder of the Leadership in the Age of Personalization (LAOP) movement, which has inspired a grassroots effort among cross-industry executives focused on shredding the limitations of standardization to thrive in our age of personalization.

Since 2019, GLLG has produced, hosted and designed the content strategy for seven LAOP thought leadership summits and for more than 100 episodes of the Personalization Outbreak podcast, all featuring executives from corporate, healthcare and higher education. Glenn has prepared more than 450 speakers, moderated over 100 panel discussions, interviewed more than 100 guests for the podcast, and led an executive consortium of 112 people to deeply examine the strategic insights and trends related to personalization in the workplace and in the marketplace. He is known for his unique and dynamic ability to facilitate and mediate roundtables and conduct executive coaching to propel next-level thinking for senior executives, leaders, and managers globally.

What is the 2025 Design Thinking Puerto Rico Program?

The program is a two-day immersive learning experience designed specifically for Puerto Rico’s leaders. It addresses the pressing need for reinvention by teaching actionable strategies to create work environments of wellbeing, belonging, and retention using GLLG’s proprietary Leadership in the Age of Personalization (LAOP) Methodology.

Why is this program important for Puerto Rico’s leaders?

Since 2022, GLLG has engaged with Puerto Rico’s top executives and emerging leaders, identifying critical challenges such as workforce shortages, talent retention issues, and the need for innovative human capital strategies. This program equips leaders with the tools to address these challenges while fostering sustainable growth and innovation.

Who is this program for?

This program is designed for leaders and decision-makers across Puerto Rico, including executives, managers, and HR professionals, who aim to transform their organizations by embracing personalization and unlocking their workforce’s full potential.

What is the Difference Between “Design Thinking” and “Training”?

Training focuses on teaching specific skills or knowledge needed to perform particular tasks or roles. It's about equipping individuals with the tools and techniques they need to accomplish specific objectives.

Design-thinking is about fostering a mindset shift. It encourages individuals to approach problems and opportunities with a creative and innovative mindset, often by rethinking traditional methods and exploring new perspectives. This approach is aimed at inspiring growth and adaptability by encouraging people to address challenges in novel ways.

What will I gain from attending this program?

Participants will learn to:

• Develop leadership approaches tailored to individual and team strengths.
• Align business strategies with workforce capabilities to drive innovation and growth.
• Cultivate workplace cultures of belonging that enhance employee engagement and retention.

Attendees will also receive a personalized playbook to implement these strategies within their organizations.

What makes this program different from others?

Unlike traditional training programs, this experience focuses on personalization rather than standardization. The learning journey is customized for each participant, ensuring practical and lasting impact. GLLG’s proven methodology empowers leaders to sustain change and achieve measurable results.

When and where will the program take place?

The program will be held in Puerto Rico on [specific dates/location to be confirmed]. Participants will receive detailed information upon registration.

What is GLLG’s approach to leadership development?

GLLG focuses on pulling insights from participants rather than pushing predefined content. This ensures that leaders leave the program with strategies they can apply immediately to drive change within their organizations.

How do I register for the program?

You can register by contacting Sandy Sickler, GLLG Director of Client Relations, at 949-842-6204 or email sandy@glennllopisgroup.com.

What is the cost to attend the program?

Pricing details, along with the curriculum and program benefits, can be accessed by downloading the brochure available on the website.

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